Frequently asked questions
Here you can find answers to the questions we get asked the most.
How much does shipping cost?
We offer free worldwide shipping on all orders with no hidden fees during checkout.
How long will it take to get my orders?
Orders shipped to the United Kingdom and Germany take 3-7 working days to arrive, while those shipped to the rest of the world have an estimated delivery time of 4-15 working days.
Which sustainability measures do you follow?
All the packaging materials used are a mixture of sustainably sourced, recyclable or biodegradable. We are 100% carbon neutral and have always been following a zero overproduction policy to reduce our impact on the environment. Learn more
I have received the wrong item, what can I do?
Though such occurrences are rare since we take extra care when packing your orders, we apologise for any inconvenience. If you receive a wrong item, please contact us.
My package is delivered damaged, what can I do?
Though such occurrences are rare since we take extra care when packing your orders, we apologise for any inconvenience . If you receive your order in a damaged condition, please contact us.
How can I return an item?
You have 14 days after receiving your item to request a return. Please follow the steps here.
Do you offer any discounts?
Yes, by subscribing to our newsletter here below, you will get a 10% discount on your first order. You can also optionally choose to receive updates about upcoming promotions.
